/* Dren Group IT — Client Portal v1 */

:root {
  --color-bg-primary: #F7F7F8;
  --color-bg-secondary: #FFFFFF;
  --color-border: #ECECEF;
  --color-text-primary: #111827;
  --color-text-secondary: #4B5563;
  --color-text-tertiary: #6B7280;
  --color-accent: #DC2626;
  --color-accent-hover: #B91C1C;
  --color-accent-light: #FEE2E2;
  --color-success: #10B981;
  --color-warning: #F59E0B;
  --color-danger: #EF4444;
  --color-info: #3B82F6;

  --color-status-open: #1D4ED8;
  --color-status-progress: #6D28D9;
  --color-status-waiting: #92400E;
  --color-status-resolved: #047857;
  --color-status-closed: #4B5563;

  --radius-sm: 8px;
  --radius-md: 12px;
  --radius-lg: 16px;
  --radius-full: 9999px;

  --shadow-sm: 0 1px 2px rgba(0,0,0,0.05);
  --shadow-md: 0 4px 6px rgba(0,0,0,0.07), 0 2px 4px rgba(0,0,0,0.05);
  --shadow-lg: 0 10px 15px rgba(0,0,0,0.1), 0 4px 6px rgba(0,0,0,0.05);

  --transition-fast: 150ms ease-out;
  --transition-normal: 200ms ease-out;
  --transition-slow: 300ms ease-out;

  --z-dropdown: 100;
  --z-modal: 200;
  --z-toast: 300;

  --spacing-xs: 4px;
  --spacing-sm: 8px;
  --spacing-md: 16px;
  --spacing-lg: 24px;
  --spacing-xl: 32px;
  --spacing-2xl: 48px;

  --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;
}

@media (prefers-reduced-motion: reduce) {
  :root {
    --transition-fast: 0ms;
    --transition-normal: 0ms;
    --transition-slow: 0ms;
  }
}

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

html {
  font-size: 16px;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  font-family: var(--font-family);
  background-color: var(--color-bg-primary);
  color: var(--color-text-primary);
  line-height: 1.5;
}

/* ─── Header ─── */
.portal-header {
  background-color: var(--color-bg-secondary);
  border-bottom: 1px solid var(--color-border);
  padding: var(--spacing-md);
  position: sticky;
  top: 0;
  z-index: 50;
}

.portal-header-inner {
  max-width: 1400px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  gap: var(--spacing-lg);
}

.portal-logo {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  text-decoration: none;
  color: var(--color-text-primary);
  font-weight: 600;
  font-size: 0.875rem;
  transition: color var(--transition-fast);
}

.portal-logo:hover {
  color: var(--color-accent);
}

.portal-logo-text {
  letter-spacing: -0.5px;
}

.portal-header-right {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  margin-left: auto;
}

.lang-toggle {
  display: flex;
  align-items: center;
  gap: var(--spacing-xs);
  font-size: 0.75rem;
  font-weight: 500;
  color: var(--color-text-secondary);
}

.lang-btn {
  background: none;
  border: none;
  color: inherit;
  cursor: pointer;
  padding: var(--spacing-xs);
  font-size: inherit;
  font-weight: inherit;
  transition: color var(--transition-fast);
}

.lang-btn:hover {
  color: var(--color-text-primary);
}

.lang-btn-active,
.lang-btn[aria-pressed="true"] {
  color: var(--color-accent);
  font-weight: 700;
}

.portal-btn-icon {
  background: none;
  border: none;
  color: var(--color-text-secondary);
  cursor: pointer;
  padding: var(--spacing-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-sm);
  transition: all var(--transition-fast);
}

.portal-btn-icon:hover {
  color: var(--color-text-primary);
  background-color: var(--color-bg-primary);
}

.portal-btn-icon:focus-visible {
  outline: 2px solid var(--color-accent);
  outline-offset: 2px;
}

/* ─── Main Content ─── */
.portal-main {
  min-height: calc(100vh - 60px);
}

.portal-screen {
  min-height: calc(100vh - 60px);
  display: none;
  animation: fadeIn var(--transition-normal);
}

.portal-screen:not([hidden]) {
  display: block;
}

@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

/* ─── Buttons ─── */
.portal-btn {
  font-family: var(--font-family);
  font-size: 0.9375rem;
  font-weight: 500;
  padding: 10px 20px;
  border: none;
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--spacing-sm);
  white-space: nowrap;
  text-decoration: none;
}

.portal-btn:focus-visible {
  outline: 2px solid var(--color-accent);
  outline-offset: 2px;
}

.portal-btn-primary {
  background-color: var(--color-accent);
  color: white;
}

.portal-btn-primary:hover:not(:disabled) {
  background-color: var(--color-accent-hover);
}

.portal-btn-primary:active:not(:disabled) {
  transform: scale(0.98);
}

.portal-btn-primary:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.portal-btn-secondary {
  background-color: var(--color-bg-primary);
  color: var(--color-text-primary);
  border: 1px solid var(--color-border);
}

.portal-btn-secondary:hover:not(:disabled) {
  background-color: var(--color-bg-secondary);
  border-color: var(--color-text-secondary);
}

.portal-btn-sm {
  padding: 8px 16px;
  font-size: 0.875rem;
}

.portal-btn-lg {
  padding: 12px 28px;
  font-size: 1rem;
}

.portal-link-btn {
  background: none;
  border: none;
  color: var(--color-accent);
  cursor: pointer;
  font-weight: 500;
  text-decoration: none;
  transition: color var(--transition-fast);
  font-size: 0.9375rem;
  padding: var(--spacing-xs);
}

.portal-link-btn:hover {
  color: var(--color-accent-hover);
}

.portal-link-btn:focus-visible {
  outline: 2px solid var(--color-accent);
  outline-offset: 2px;
  border-radius: var(--radius-sm);
}

/* ─── Login Screen ─── */
#screenLogin {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--spacing-lg);
}

.portal-screen-card {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--spacing-xl);
  width: 100%;
  max-width: 400px;
  box-shadow: var(--shadow-lg);
}

.portal-screen-icon {
  text-align: center;
  color: var(--color-accent);
  margin-bottom: var(--spacing-lg);
  display: flex;
  justify-content: center;
}

.portal-screen-title {
  font-size: 1.75rem;
  font-weight: 700;
  margin-bottom: var(--spacing-sm);
  text-align: center;
  letter-spacing: -0.5px;
}

.portal-screen-subtitle {
  font-size: 0.9375rem;
  color: var(--color-text-secondary);
  text-align: center;
  margin-bottom: var(--spacing-lg);
}

/* ─── Forms ─── */
.portal-form {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-md);
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
}

.form-group label {
  font-weight: 500;
  font-size: 0.9375rem;
  color: var(--color-text-primary);
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group input[type="tel"],
.form-group input[type="password"],
.form-group textarea,
.reply-section textarea,
.rating-section textarea,
.form-group select {
  font-family: var(--font-family);
  font-size: 0.9375rem;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background-color: var(--color-bg-secondary);
  color: var(--color-text-primary);
  transition: all var(--transition-fast);
}

.form-group input::placeholder,
.form-group textarea::placeholder,
.reply-section textarea::placeholder,
.rating-section textarea::placeholder {
  color: var(--color-text-tertiary);
}

.form-group input:focus,
.form-group textarea:focus,
.reply-section textarea:focus,
.rating-section textarea:focus,
.form-group select:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.1);
}

.form-counter {
  font-size: 0.75rem;
  color: var(--color-text-tertiary);
  text-align: right;
}

.form-error {
  font-size: 0.875rem;
  color: var(--color-danger);
  margin-top: var(--spacing-xs);
}

.form-hint {
  font-size: 0.875rem;
  color: var(--color-text-secondary);
  font-style: italic;
}

.form-actions {
  display: flex;
  gap: var(--spacing-md);
  margin-top: var(--spacing-md);
  justify-content: space-between;
  flex-wrap: wrap;
}

/* ─── Code Input ─── */
.code-input-group {
  display: flex;
  gap: var(--spacing-sm);
  justify-content: center;
  margin-top: var(--spacing-md);
}

.code-input {
  width: 40px;
  height: 40px;
  font-size: 1.25rem;
  font-weight: 600;
  text-align: center;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  background-color: var(--color-bg-secondary);
  color: var(--color-text-primary);
  transition: all var(--transition-fast);
}

.code-input:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.1);
}

.code-input.filled {
  background-color: var(--color-accent-light);
  border-color: var(--color-accent);
}

.resend-timer {
  font-size: 0.875rem;
  color: var(--color-text-tertiary);
  margin-left: var(--spacing-xs);
}

/* ─── Layout ─── */
.portal-layout {
  display: flex;
  min-height: calc(100vh - 60px);
}

.portal-sidebar {
  width: 240px;
  background-color: var(--color-bg-secondary);
  border-right: 1px solid var(--color-border);
  padding: var(--spacing-lg) var(--spacing-md);
  overflow-y: auto;
}

.portal-nav {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
}

.portal-nav-item {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  padding: var(--spacing-md);
  background: none;
  border: none;
  border-radius: var(--radius-md);
  color: var(--color-text-secondary);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
  font-size: 0.9375rem;
  text-align: left;
  white-space: nowrap;
}

.portal-nav-item:hover {
  color: var(--color-text-primary);
  background-color: var(--color-bg-primary);
}

.portal-nav-item.active {
  color: var(--color-accent-hover);
  background-color: var(--color-accent-light);
}

.portal-nav-item:focus-visible {
  outline: 2px solid var(--color-accent);
  outline-offset: -2px;
}

.portal-content {
  flex: 1;
  padding: var(--spacing-xl);
  overflow-y: auto;
  max-width: 1200px;
  width: 100%;
}

/* ─── Welcome ─── */
.portal-welcome {
  font-size: 2rem;
  font-weight: 700;
  margin-bottom: var(--spacing-lg);
  letter-spacing: -1px;
}

/* ─── Home Grid ─── */
.home-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--spacing-lg);
  margin-bottom: var(--spacing-xl);
}

.hours-card {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--spacing-xl);
  box-shadow: var(--shadow-md);
}

.hours-card-header {
  margin-bottom: var(--spacing-lg);
}

.hours-card-header h2 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--color-text-primary);
}

#hoursRing {
  display: flex;
  justify-content: center;
  margin-bottom: var(--spacing-lg);
  position: relative;
}

.hours-ring-text {
  position: absolute;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  text-align: center;
  pointer-events: none;
}

.hours-remaining-value {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--color-text-primary);
}

.hours-remaining-label {
  font-size: 0.75rem;
  color: var(--color-text-secondary);
  margin-top: var(--spacing-xs);
}

.hours-breakdown {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(80px, 1fr));
  gap: var(--spacing-md);
  padding-top: var(--spacing-md);
  border-top: 1px solid var(--color-border);
}

.hours-stat {
  text-align: center;
}

.hours-stat-value {
  display: block;
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--color-text-primary);
}

.hours-stat-value.hours-stat-warning {
  color: var(--color-danger);
}

.hours-stat-label {
  display: block;
  font-size: 0.75rem;
  color: var(--color-text-secondary);
  margin-top: var(--spacing-xs);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: var(--spacing-md);
}

.stat-card {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  box-shadow: var(--shadow-sm);
}

.stat-label {
  font-size: 0.8125rem;
  color: var(--color-text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 500;
  margin-bottom: var(--spacing-sm);
}

.stat-value {
  font-size: 2rem;
  font-weight: 700;
  color: var(--color-text-primary);
}

.stat-cta {
  margin-top: var(--spacing-sm);
  font-size: 0.875rem;
  color: var(--color-accent);
  font-weight: 600;
}

#waitingCard {
  background-color: var(--color-accent-light);
  border-color: var(--color-accent);
}

#waitingCard .stat-label,
#waitingCard .stat-cta {
  color: var(--color-accent-hover);
}
#waitingCard.stat-card-muted { background-color: var(--color-bg-secondary); border-color: var(--color-border); }
#waitingCard.stat-card-muted .stat-label { color: var(--color-text-secondary); }

#newTicketBtn {
  width: 100%;
  margin-bottom: var(--spacing-xl);
}

/* ─── Sections ─── */
.section-title {
  font-size: 1.125rem;
  font-weight: 600;
  margin-bottom: var(--spacing-md);
  color: var(--color-text-primary);
}

.recent-section {
  margin-bottom: var(--spacing-xl);
}

/* ─── Tickets List ─── */
.tickets-header {
  margin-bottom: var(--spacing-lg);
}

.tickets-header h1 {
  font-size: 1.75rem;
  font-weight: 700;
  margin-bottom: var(--spacing-md);
}

.tickets-filters {
  display: flex;
  gap: var(--spacing-md);
  flex-wrap: wrap;
  align-items: center;
}

.filter-tabs {
  display: flex;
  gap: var(--spacing-xs);
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-xs);
}

.filter-tab {
  background: none;
  border: none;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  color: var(--color-text-secondary);
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition-fast);
}

.filter-tab:hover {
  color: var(--color-text-primary);
  background-color: var(--color-bg-primary);
}

.filter-tab.active {
  color: var(--color-accent-hover);
  background-color: var(--color-accent-light);
}

.search-input {
  flex: 1;
  min-width: 200px;
  padding: 8px 12px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  font-family: var(--font-family);
  font-size: 0.9375rem;
  transition: all var(--transition-fast);
}

.search-input:focus {
  outline: none;
  border-color: var(--color-accent);
  box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.1);
}

.tickets-list {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.ticket-item {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  cursor: pointer;
  transition: all var(--transition-fast);
  display: grid;
  grid-template-columns: 60px 1fr auto;
  gap: var(--spacing-md);
  align-items: center;
}

.ticket-item:hover {
  border-color: var(--color-accent);
  box-shadow: var(--shadow-md);
}

.ticket-number {
  font-size: 1.125rem;
  font-weight: 700;
  color: var(--color-accent);
  font-family: 'JetBrains Mono', monospace;
}

.ticket-info {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
  min-width: 0;
}

.ticket-subject {
  font-weight: 500;
  color: var(--color-text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-meta {
  font-size: 0.8125rem;
  color: var(--color-text-tertiary);
  display: flex;
  gap: var(--spacing-sm);
}

.ticket-status {
  display: inline-flex;
  align-items: center;
  gap: var(--spacing-xs);
  padding: 4px 8px;
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.status-open { background-color: rgba(59, 130, 246, 0.1); color: var(--color-status-open); }
.status-progress { background-color: rgba(139, 92, 246, 0.1); color: var(--color-status-progress); }
.status-waiting { background-color: rgba(245, 158, 11, 0.1); color: var(--color-status-waiting); }
.status-resolved { background-color: rgba(16, 185, 129, 0.1); color: var(--color-status-resolved); }
.status-closed { background-color: rgba(156, 163, 175, 0.1); color: var(--color-status-closed); }

.ticket-time {
  font-size: 0.8125rem;
  color: var(--color-text-tertiary);
}

/* ─── Wizard ─── */
.wizard-card {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  max-width: 600px;
  margin: var(--spacing-lg) auto;
  padding: var(--spacing-xl);
}

.wizard-header {
  margin-bottom: var(--spacing-xl);
}

.wizard-title {
  font-size: 1.5rem;
  font-weight: 700;
  margin-bottom: var(--spacing-md);
}

.wizard-progress {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  justify-content: center;
}

.progress-step {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-full);
  background-color: var(--color-bg-primary);
  border: 2px solid var(--color-border);
  color: var(--color-text-secondary);
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.875rem;
  transition: all var(--transition-normal);
}

.progress-step.active {
  background-color: var(--color-accent);
  border-color: var(--color-accent);
  color: white;
}

.progress-line {
  width: 24px;
  height: 2px;
  background-color: var(--color-border);
  transition: background-color var(--transition-normal);
}

.progress-line.active {
  background-color: var(--color-accent);
}

.wizard-step {
  display: none;
}

.wizard-step.active {
  display: block;
  animation: fadeIn var(--transition-normal);
}

.step-title {
  font-size: 1.25rem;
  font-weight: 600;
  margin-bottom: var(--spacing-lg);
  text-align: center;
}

.category-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(100px, 1fr));
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-lg);
}

.category-tile {
  background-color: var(--color-bg-primary);
  border: 2px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: var(--spacing-sm);
  cursor: pointer;
  transition: all var(--transition-fast);
  font-weight: 500;
  font-size: 0.875rem;
  text-align: center;
  color: var(--color-text-primary);
}

.category-tile:hover {
  border-color: var(--color-accent);
  background-color: var(--color-accent-light);
}

.category-tile.selected {
  border-color: var(--color-accent);
  background-color: var(--color-accent-light);
  color: var(--color-accent-hover);
}

.priority-options {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-lg);
}

.priority-radio {
  display: flex;
  align-items: flex-start;
  gap: var(--spacing-md);
  padding: var(--spacing-md);
  border: 2px solid var(--color-border);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition-fast);
}

.priority-radio input[type="radio"] {
  margin-top: 4px;
  cursor: pointer;
  accent-color: var(--color-accent);
}

.priority-radio:hover {
  border-color: var(--color-accent);
  background-color: var(--color-accent-light);
}

.priority-radio input[type="radio"]:checked + .priority-label {
  color: var(--color-accent);
}

.priority-label {
  flex: 1;
}

.priority-title {
  font-weight: 600;
  color: var(--color-text-primary);
  margin-bottom: var(--spacing-xs);
}

.priority-desc {
  font-size: 0.875rem;
  color: var(--color-text-secondary);
}

.wizard-actions {
  display: flex;
  gap: var(--spacing-md);
  justify-content: flex-end;
  margin-top: var(--spacing-lg);
}

.wizard-actions .portal-btn {
  flex: 1;
}

.success-icon {
  text-align: center;
  color: var(--color-success);
  margin-bottom: var(--spacing-lg);
  display: flex;
  justify-content: center;
}

#wizardSuccess .ticket-number {
  text-align: center;
  font-size: 2.5rem;
  font-weight: 700;
  color: var(--color-accent);
  font-family: 'JetBrains Mono', monospace;
  margin-bottom: var(--spacing-md);
  letter-spacing: 2px;
}

.success-details {
  text-align: center;
  margin-bottom: var(--spacing-lg);
}

.success-steps {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: var(--spacing-md);
  margin-top: var(--spacing-lg);
  text-align: left;
}

.success-step {
  display: flex;
  gap: var(--spacing-md);
}

.step-num {
  width: 32px;
  height: 32px;
  flex-shrink: 0;
  border-radius: var(--radius-full);
  background-color: var(--color-accent-light);
  color: var(--color-accent-hover);
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}

.success-step p {
  font-size: 0.875rem;
  color: var(--color-text-secondary);
  margin-top: var(--spacing-xs);
}

/* ─── Ticket Detail ─── */
.back-btn {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  background: none;
  border: none;
  color: var(--color-accent);
  cursor: pointer;
  font-weight: 500;
  margin-bottom: var(--spacing-lg);
  transition: color var(--transition-fast);
  padding: var(--spacing-sm);
}

.back-btn:hover {
  color: var(--color-accent-hover);
}

.ticket-header {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-lg);
  margin-bottom: var(--spacing-lg);
}

.ticket-header-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-md);
}

.ticket-header-title {
  flex: 1;
}

.ticket-header-number {
  font-size: 0.875rem;
  color: var(--color-text-secondary);
  margin-bottom: var(--spacing-xs);
}

.ticket-header-subject {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--color-text-primary);
}

.ticket-header-details {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: var(--spacing-md);
}

.ticket-detail-item {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
}

.ticket-detail-label {
  font-size: 0.8125rem;
  color: var(--color-text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 500;
}

.ticket-detail-value {
  font-weight: 500;
  color: var(--color-text-primary);
}

.ticket-body {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-lg);
}

.ticket-thread {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.thread-message {
  display: flex;
  gap: var(--spacing-md);
  animation: slideIn var(--transition-normal);
}

@keyframes slideIn {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

.message-client {
  justify-content: flex-end;
}

.message-bubble {
  max-width: 70%;
  padding: var(--spacing-md);
  border-radius: var(--radius-md);
  word-wrap: break-word;
  overflow-wrap: break-word;
}

.message-client .message-bubble {
  background-color: var(--color-accent-light);
  color: var(--color-text-primary);
}

.message-staff .message-bubble {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  color: var(--color-text-primary);
}

.message-author {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--color-text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-bottom: var(--spacing-xs);
}

.message-time {
  font-size: 0.75rem;
  color: var(--color-text-tertiary);
  margin-top: var(--spacing-xs);
}

.thread-event {
  padding: var(--spacing-md);
  background-color: var(--color-bg-primary);
  border-left: 3px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-size: 0.875rem;
  color: var(--color-text-secondary);
}

.thread-event.status-change {
  border-left-color: var(--color-status-progress);
}

.thread-event.priority-change {
  border-left-color: var(--color-warning);
}

.reply-section {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
}

.reply-section textarea {
  width: 100%;
  resize: vertical;
  margin-bottom: var(--spacing-md);
}

.reply-actions {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.reply-buttons {
  display: flex;
  gap: var(--spacing-md);
  justify-content: flex-end;
}

.rating-section {
  background-color: var(--color-accent-light);
  border: 1px solid var(--color-accent);
  border-radius: var(--radius-md);
  padding: var(--spacing-lg);
  text-align: center;
}

.rating-section h3 {
  font-size: 1rem;
  font-weight: 600;
  margin-bottom: var(--spacing-md);
  color: var(--color-text-primary);
}

.rating-stars {
  display: flex;
  justify-content: center;
  gap: var(--spacing-sm);
  margin-bottom: var(--spacing-md);
}

.star {
  background: none;
  border: none;
  font-size: 2rem;
  color: var(--color-text-tertiary);
  cursor: pointer;
  transition: all var(--transition-fast);
  padding: var(--spacing-xs);
}

.star:hover,
.star.active {
  color: var(--color-warning);
  transform: scale(1.2);
}

.rating-section textarea {
  width: 100%;
  margin-bottom: var(--spacing-md);
}

/* ─── Files ─── */
.file-drop-zone {
  border: 2px dashed var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-lg);
  text-align: center;
  cursor: pointer;
  transition: all var(--transition-fast);
  background-color: var(--color-bg-primary);
  color: var(--color-text-secondary);
}

.file-drop-zone:hover {
  border-color: var(--color-accent);
  background-color: var(--color-accent-light);
}

.file-drop-zone svg {
  display: inline-block;
  margin-bottom: var(--spacing-sm);
  color: var(--color-accent);
}

.file-drop-zone p:first-child {
  font-weight: 500;
  margin-bottom: var(--spacing-sm);
  color: var(--color-text-primary);
}

.file-help {
  font-size: 0.8125rem;
}

.file-list {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-sm);
  margin-top: var(--spacing-md);
}

.file-chip {
  background-color: var(--color-bg-primary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  padding: 8px 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.875rem;
  animation: slideIn var(--transition-normal);
}

.file-chip-name {
  display: flex;
  align-items: center;
  gap: var(--spacing-sm);
  flex: 1;
  min-width: 0;
  overflow: hidden;
}

.file-chip-name strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.file-chip-size {
  font-size: 0.75rem;
  color: var(--color-text-tertiary);
  margin-left: var(--spacing-xs);
}

.file-chip-remove {
  background: none;
  border: none;
  color: var(--color-danger);
  cursor: pointer;
  padding: var(--spacing-xs);
  margin-left: var(--spacing-sm);
  transition: color var(--transition-fast);
}

.file-chip-remove:hover {
  color: var(--color-accent-hover);
}

/* ─── Hours Screen ─── */
.hours-controls {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-lg);
}

.month-display {
  font-size: 1rem;
  font-weight: 600;
  min-width: 150px;
  text-align: center;
  color: var(--color-text-primary);
}

.usage-bar {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  margin-bottom: var(--spacing-lg);
}

.usage-bar-label {
  display: flex;
  justify-content: space-between;
  font-size: 0.875rem;
  font-weight: 500;
  margin-bottom: var(--spacing-sm);
}

.usage-bar-container {
  width: 100%;
  height: 24px;
  background-color: var(--color-bg-primary);
  border-radius: var(--radius-sm);
  overflow: hidden;
  border: 1px solid var(--color-border);
}

.usage-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--color-status-open), var(--color-warning));
  transition: width var(--transition-normal);
  border-radius: var(--radius-sm);
}

.usage-bar-fill.danger {
  background: linear-gradient(90deg, var(--color-warning), var(--color-danger));
}

.info-card {
  background-color: var(--color-accent-light);
  border: 1px solid var(--color-accent);
  border-radius: var(--radius-md);
  padding: var(--spacing-lg);
  margin-bottom: var(--spacing-lg);
}

.info-card h3 {
  font-size: 1rem;
  font-weight: 600;
  margin-bottom: var(--spacing-md);
  color: var(--color-text-primary);
}

.explanation-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.explanation-list li {
  font-size: 0.9375rem;
  color: var(--color-text-primary);
}

.explanation-list strong {
  font-weight: 600;
}

.explanation-list span {
  color: var(--color-text-secondary);
}

.time-entries-list {
  display: flex;
  flex-direction: column;
  gap: var(--spacing-md);
}

.time-entry {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  display: grid;
  grid-template-columns: 100px 1fr 80px 60px;
  gap: var(--spacing-md);
  align-items: center;
}

.entry-date {
  font-weight: 600;
  color: var(--color-text-primary);
  font-size: 0.9375rem;
}

.entry-description {
  color: var(--color-text-secondary);
  font-size: 0.9375rem;
}

.entry-minutes {
  text-align: right;
  font-weight: 600;
  color: var(--color-text-primary);
}

.entry-badge {
  display: inline-block;
  background-color: var(--color-bg-primary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  padding: 4px 8px;
  font-size: 0.75rem;
  font-weight: 500;
  color: var(--color-text-secondary);
}

/* ─── Reports ─── */
.reports-list {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: var(--spacing-lg);
}

.report-card {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  padding: var(--spacing-lg);
  box-shadow: var(--shadow-md);
  transition: all var(--transition-fast);
}

.report-card:hover {
  border-color: var(--color-accent);
  box-shadow: var(--shadow-lg);
}

.report-period {
  font-size: 1.25rem;
  font-weight: 700;
  margin-bottom: var(--spacing-md);
  color: var(--color-text-primary);
}

.report-stat {
  display: flex;
  justify-content: space-between;
  padding: var(--spacing-sm) 0;
  border-bottom: 1px solid var(--color-border);
  font-size: 0.9375rem;
}

.report-stat:last-child {
  border-bottom: none;
}

.report-stat-label {
  color: var(--color-text-secondary);
}

.report-stat-value {
  font-weight: 600;
  color: var(--color-text-primary);
}

.report-highlights {
  margin-top: var(--spacing-md);
  padding-top: var(--spacing-md);
  border-top: 1px solid var(--color-border);
}

.report-highlights-title {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--color-text-secondary);
  margin-bottom: var(--spacing-sm);
}

.report-highlights-list {
  list-style: none;
  font-size: 0.875rem;
  color: var(--color-text-secondary);
  display: flex;
  flex-direction: column;
  gap: var(--spacing-xs);
}

.report-pdf-btn {
  margin-top: var(--spacing-md);
  width: 100%;
}

/* ─── Toast ─── */
.toast-container {
  position: fixed;
  top: var(--spacing-lg);
  right: var(--spacing-lg);
  z-index: var(--z-toast);
  max-width: 400px;
}

.toast {
  background-color: var(--color-bg-secondary);
  border: 1px solid var(--color-border);
  border-left: 4px solid var(--color-accent);
  border-radius: var(--radius-md);
  padding: var(--spacing-md);
  margin-bottom: var(--spacing-md);
  box-shadow: var(--shadow-lg);
  animation: slideInRight var(--transition-normal);
  display: flex;
  gap: var(--spacing-md);
  align-items: flex-start;
}

@keyframes slideInRight {
  from { opacity: 0; transform: translateX(100%); }
  to { opacity: 1; transform: translateX(0); }
}

.toast.success {
  border-left-color: var(--color-success);
}

.toast.error {
  border-left-color: var(--color-danger);
}

.toast.warning {
  border-left-color: var(--color-warning);
}

.toast-icon {
  flex-shrink: 0;
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: bold;
}

.toast.success .toast-icon {
  color: var(--color-success);
}

.toast.error .toast-icon {
  color: var(--color-danger);
}

.toast.warning .toast-icon {
  color: var(--color-warning);
}

.toast-content {
  flex: 1;
  font-size: 0.9375rem;
  color: var(--color-text-primary);
}

.toast-close {
  background: none;
  border: none;
  color: var(--color-text-tertiary);
  cursor: pointer;
  padding: 0;
  display: flex;
  align-items: center;
}

.toast-close:hover {
  color: var(--color-text-secondary);
}

/* ─── Responsive ─── */
@media (max-width: 768px) {
  :root {
    font-size: 14px;
  }

  .portal-layout {
    flex-direction: column-reverse;
  }

  .portal-sidebar {
    width: 100%;
    padding: var(--spacing-md);
    border-right: none;
    border-top: 1px solid var(--color-border);
  }

  .portal-nav {
    flex-direction: row;
    overflow-x: auto;
  }

  .portal-nav-item {
    flex-shrink: 0;
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.8125rem;
  }

  .portal-content {
    padding: var(--spacing-md);
  }

  .home-grid {
    grid-template-columns: 1fr;
  }

  .stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .category-grid {
    grid-template-columns: repeat(auto-fit, minmax(80px, 1fr));
  }

  .ticket-item {
    grid-template-columns: 1fr;
    gap: var(--spacing-sm);
  }

  .ticket-number {
    order: -1;
  }

  .time-entry {
    grid-template-columns: 1fr;
  }

  .message-bubble {
    max-width: 90%;
  }

  .toast-container {
    left: var(--spacing-md);
    right: var(--spacing-md);
    max-width: none;
  }
}

@media (max-width: 480px) {
  .portal-header-inner {
    gap: var(--spacing-sm);
  }

  .portal-logo-text {
    display: none;
  }

  .portal-btn-lg {
    width: 100%;
  }

  .wizard-actions {
    flex-direction: column;
  }

  .wizard-actions .portal-btn {
    width: 100%;
  }

  .success-steps {
    grid-template-columns: 1fr;
  }

  .filter-tabs {
    width: 100%;
    justify-content: flex-start;
    overflow-x: auto;
  }

  .filter-tab {
    flex-shrink: 0;
    padding: 6px 12px;
    font-size: 0.8125rem;
  }

  .search-input {
    width: 100%;
  }

  .tickets-filters {
    flex-direction: column;
  }

  .code-input-group {
    gap: var(--spacing-xs);
  }

  .code-input {
    width: 36px;
    height: 36px;
    font-size: 1rem;
  }
}

/* Animations */
@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

.skeleton {
  animation: pulse var(--transition-slow) infinite;
  background-color: var(--color-bg-primary);
  border-radius: var(--radius-md);
}

/* hidden attribute must always win over component display rules */
[hidden] { display: none !important; }

/* polish */
.ticket-number { white-space: nowrap; }
#hoursExplanation.info-card { background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-left: 3px solid var(--color-accent); }


/* ───────── review fixes: states, a11y, touch targets ───────── */
.form-label { display: block; font-size: 0.875rem; font-weight: 500; color: var(--color-text-primary); margin-bottom: var(--spacing-xs); text-align: center; }
.offline-banner { position: sticky; top: 0; z-index: 60; background: #92400E; color: #fff; text-align: center; padding: 8px var(--spacing-md); font-size: 0.875rem; }
.load-error { display: flex; align-items: center; gap: var(--spacing-md); flex-wrap: wrap; padding: var(--spacing-md); margin: var(--spacing-md) 0; background: #FEF2F2; border: 1px solid #FCA5A5; border-radius: var(--radius-md); color: #7F1D1D; }
.empty-state { text-align: center; color: var(--color-text-secondary); padding: var(--spacing-lg); }
a.ticket-item { text-decoration: none; color: inherit; }
a.ticket-item:focus-visible, .file-drop-zone:focus-visible, .stat-cta:focus-visible, .time-entry-ticket:focus-visible, .file-chip:focus-visible, .star:focus-visible, .category-tile:focus-visible, .filter-tab:focus-visible, .lang-btn:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }
/* text fields: border turns accent + a visible 3 px ring (the original 10 % ring was nearly invisible) */
.form-group input:focus, .form-group textarea:focus, .reply-section textarea:focus, .rating-section textarea:focus, .search-input:focus, .code-input:focus { border-color: var(--color-accent-hover); box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.3); }
.stat-card-muted .stat-value { color: var(--color-text-secondary); }
.ticket-header-subject { font-size: 1.25rem; font-weight: 600; line-height: 1.3; }
.ticket-waiting-hint { margin-top: var(--spacing-md); padding: var(--spacing-sm) var(--spacing-md); background: #FFFBEB; border: 1px solid #FCD34D; border-radius: var(--radius-sm); color: #78350F; font-size: 0.875rem; }
.usage-summary-list { display: grid; gap: var(--spacing-xs); margin: var(--spacing-md) 0; }
.usage-summary-row { display: flex; justify-content: space-between; gap: var(--spacing-md); padding: var(--spacing-sm) 0; border-bottom: 1px solid var(--color-border); font-size: 0.9375rem; }
.usage-summary-row dt { color: var(--color-text-secondary); }
.usage-summary-row dd { font-weight: 600; text-align: right; }
.usage-summary-row.is-over dd { color: #B91C1C; }
.entry-tag { display: inline-block; margin-left: var(--spacing-xs); padding: 1px 8px; border-radius: var(--radius-full); background: #FEF3C7; color: #78350F; font-size: 0.75rem; font-weight: 600; white-space: nowrap; }
.time-entry-ticket { color: var(--color-accent-hover); text-decoration: none; font-weight: 600; }
.time-entry-ticket:hover { text-decoration: underline; }
.file-chip-remove { min-width: 40px; min-height: 40px; }
.report-highlights-list { list-style: disc; padding-left: var(--spacing-lg); }

@media (max-width: 768px) {
  /* bottom tab bar: the nav is the last flex child (column-reverse), keep it on screen instead of at the end of a long page */
  .portal-sidebar { position: sticky; bottom: 0; z-index: 40; box-shadow: 0 -2px 8px rgba(0,0,0,0.06); padding: var(--spacing-xs) var(--spacing-sm); }
  .portal-nav { gap: var(--spacing-xs); justify-content: space-between; }
  .portal-nav-item { flex: 1 0 auto; min-height: 44px; justify-content: center; padding: var(--spacing-sm); font-size: 0.75rem; flex-direction: column; gap: 2px; }
  .portal-nav-item svg { width: 18px; height: 18px; }
  .portal-btn, .portal-btn-sm, .portal-link-btn, .lang-btn, .filter-tab, .star, .back-btn, .portal-btn-icon { min-height: 44px; min-width: 44px; }
  .lang-btn { padding: var(--spacing-sm) 10px; }
  .code-input { width: 40px; height: 48px; }
  input, textarea, select { font-size: 16px; }   /* avoids the iOS zoom-on-focus */
}
@media (max-width: 480px) {
  .code-input { width: 36px; height: 48px; }
  .filter-tab { padding: 10px 14px; }
}

.portal-logo { min-height: 44px; min-width: 44px; }
.search-input { min-height: 44px; }
a.file-chip { min-height: 40px; align-items: center; }
.time-entry-ticket { display: inline-flex; align-items: center; min-height: 40px; }

/* usage bar: one solid colour (a blue-to-amber gradient read as a warning at any fill level); red only when over the included hours */
.usage-bar-fill { background: #10B981; }
.usage-bar-fill.danger { background: #DC2626; }
.time-entry-ticket, .ticket-header-number { white-space: nowrap; }
a.file-chip { color: var(--color-accent-hover); text-decoration: underline; }

/* ── billing gate banner (migration 119) ── */
.billing-banner { width: 100%; font-size: 0.9375rem; line-height: 1.45; border-bottom: 1px solid transparent; }
.billing-banner[hidden] { display: none; }
.billing-banner-inner { max-width: 1400px; margin: 0 auto; padding: 12px var(--spacing-md); display: flex; align-items: center; gap: var(--spacing-md); flex-wrap: wrap; }
.billing-banner-text { margin: 0; flex: 1 1 320px; font-weight: 500; }
.billing-banner-btn { display: inline-block; padding: 8px 16px; border-radius: var(--radius-md); font-weight: 600; text-decoration: none; white-space: nowrap; }
.billing-banner-btn:focus-visible, .billing-banner-close:focus-visible { outline: 2px solid currentColor; outline-offset: 2px; }
.billing-banner-close { background: transparent; border: 0; color: inherit; font-size: 1.5rem; line-height: 1; cursor: pointer; padding: 0 6px; }
.billing-banner-soon { background: #EDE9FE; color: #3B0764; border-bottom-color: #6D28D9; border-left: 6px solid #6D28D9; }
.billing-banner-soon .billing-banner-btn { background: #6D28D9; color: #fff; }
.billing-banner-today { background: #FEE2E2; color: #7F1D1D; border-bottom-color: #DC2626; border-left: 6px solid #DC2626; }
.billing-banner-today .billing-banner-btn { background: #DC2626; color: #fff; }
.billing-banner-locked { background: #991B1B; color: #fff; border-bottom-color: #7F1D1D; }
.billing-banner-locked .billing-banner-inner { padding: 16px var(--spacing-md); }
.billing-banner-locked .billing-banner-text { font-weight: 600; font-size: 1rem; }
.billing-banner-locked .billing-banner-btn { background: #fff; color: #991B1B; }
.wizard-locked { display: none; }
.wizard-card.is-billing-locked > .wizard-locked { display: block; }
.wizard-card.is-billing-locked > .wizard-header, .wizard-card.is-billing-locked > .wizard-step { display: none !important; }

/* ── migration 120: new-ticket start choices + user request form ── */
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
.choice-grid { display: grid; gap: var(--spacing-md); margin-bottom: var(--spacing-lg); }
.choice-tile { display: flex; align-items: center; gap: var(--spacing-md); width: 100%; text-align: left; padding: var(--spacing-md) var(--spacing-lg); background-color: var(--color-bg-primary); border: 2px solid var(--color-border); border-radius: var(--radius-md); color: var(--color-text-primary); cursor: pointer; font: inherit; transition: all var(--transition-fast); min-height: 64px; }
.choice-tile svg { flex: 0 0 auto; color: var(--color-text-secondary); }
.choice-tile-primary svg { color: var(--color-accent); }
.choice-tile-primary { background-color: var(--color-bg-secondary); }
.choice-tile:hover { border-color: var(--color-accent); background-color: var(--color-accent-light); }
.choice-tile:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.choice-text { display: flex; flex-direction: column; gap: 2px; }
.choice-text strong { font-size: 1rem; font-weight: 600; }
.choice-text span { font-size: 0.875rem; color: var(--color-text-secondary); }
.ureq-note { margin: var(--spacing-md) 0 0; padding: var(--spacing-sm) var(--spacing-md); background: var(--color-bg-primary); border-left: 3px solid var(--color-accent); border-radius: var(--radius-sm); color: var(--color-text-secondary); font-size: 0.875rem; }
.form-group input[type="date"] { width: 100%; padding: 10px 12px; border: 1px solid var(--color-border); border-radius: var(--radius-md); background-color: var(--color-bg-secondary); color: var(--color-text-primary); font: inherit; }
.form-group input[type="date"]:focus { outline: none; border-color: var(--color-accent-hover); box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.3); }
.form-group [aria-invalid="true"] { border-color: #B91C1C; }

/* ── migration 120: Billing page (billing contacts only) ── */
.bill-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: var(--spacing-md); margin: var(--spacing-md) 0 var(--spacing-lg); }
.bill-card { background-color: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: var(--spacing-lg); }
.bill-card-label { font-size: 0.8125rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.04em; color: var(--color-text-secondary); margin-bottom: var(--spacing-sm); }
.bill-status-badge { display: inline-block; font-size: 1.125rem; font-weight: 700; margin-bottom: var(--spacing-sm); }
.bill-status-line { margin: var(--spacing-xs) 0 0; color: inherit; font-size: 0.9375rem; line-height: 1.45; }
.bill-status-actions { margin-top: var(--spacing-md); }
.bill-pay-btn { text-decoration: none; }
.bill-status-current { border-left: 6px solid #10B981; }
.bill-status-current .bill-status-badge { color: #047857; }
.bill-status-due_soon { background: #EDE9FE; color: #3B0764; border-color: #6D28D9; border-left: 6px solid #6D28D9; }
.bill-status-due_soon .bill-card-label { color: #3B0764; }
.bill-status-due_soon .bill-pay-btn { background: #6D28D9; color: #fff; }
.bill-status-due_today { background: #FEE2E2; color: #7F1D1D; border-color: #DC2626; border-left: 6px solid #DC2626; }
.bill-status-due_today .bill-card-label { color: #7F1D1D; }
.bill-status-due_today .bill-pay-btn { background: #DC2626; color: #fff; }
.bill-status-locked { background: #991B1B; color: #fff; border-color: #7F1D1D; }
.bill-status-locked .bill-card-label { color: #FECACA; }
.bill-status-locked .bill-pay-btn { background: #fff; color: #991B1B; }
.bill-pay-btn:focus-visible { outline: 2px solid currentColor; outline-offset: 2px; }
.bill-plan-amount { font-size: 1.75rem; font-weight: 700; color: var(--color-text-primary); margin-bottom: var(--spacing-sm); }
.bill-plan-per { font-size: 1rem; font-weight: 500; color: var(--color-text-secondary); }
.bill-table-wrap { overflow-x: auto; background-color: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); }
.bill-table { width: 100%; border-collapse: collapse; font-size: 0.9375rem; }
.bill-table th { text-align: left; font-size: 0.8125rem; font-weight: 600; color: var(--color-text-secondary); padding: 12px var(--spacing-md); border-bottom: 1px solid var(--color-border); white-space: nowrap; }
.bill-table td { padding: 12px var(--spacing-md); border-bottom: 1px solid var(--color-border); vertical-align: middle; }
.bill-table tbody tr:last-child td { border-bottom: 0; }
.bill-inv-number, .bill-inv-amount { white-space: nowrap; font-weight: 600; }
.bill-inv-actions { display: flex; gap: var(--spacing-sm); justify-content: flex-end; flex-wrap: wrap; }
.bill-inv-actions a { text-decoration: none; }
.bill-sub-line { margin-top: 4px; font-size: 0.8125rem; color: var(--color-text-tertiary); }
.bill-contacts { margin-top: var(--spacing-md); font-size: 0.875rem; color: var(--color-text-secondary); overflow-wrap: anywhere; }
.bill-only { max-width: 520px; margin: var(--spacing-lg) auto; }
.bill-only-title { font-size: 1.125rem; font-weight: 600; color: var(--color-text-primary); margin-bottom: var(--spacing-sm); }
@media (max-width: 640px) {
  .bill-table thead { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); }
  .bill-table, .bill-table tbody, .bill-table tr, .bill-table td { display: block; width: 100%; }
  .bill-table tr { padding: var(--spacing-sm) 0; border-bottom: 1px solid var(--color-border); }
  .bill-table tbody tr:last-child { border-bottom: 0; }
  .bill-table td { border-bottom: 0; padding: 6px var(--spacing-md); display: flex; justify-content: space-between; gap: var(--spacing-md); }
  .bill-table td::before { content: attr(data-label); font-size: 0.8125rem; color: var(--color-text-secondary); font-weight: 500; }
  .bill-inv-actions { justify-content: flex-end; }
}

/* ── migration 123: usage of the billing cycle (home card, hours page, billing page) ── */
.hours-card, .portal-content { min-width: 0; }
.usage-card-header { display: flex; align-items: baseline; justify-content: space-between; gap: var(--spacing-sm); flex-wrap: wrap; }
.usage-link { color: var(--color-accent-hover); font-weight: 600; font-size: 0.875rem; text-decoration: none; display: inline-flex; align-items: center; min-height: 40px; }
.usage-link:hover { text-decoration: underline; }
.usage-link:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.usage-card-panel { background-color: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: var(--spacing-lg); margin-bottom: var(--spacing-md); }
.usage-head { display: flex; align-items: center; justify-content: space-between; gap: var(--spacing-sm); flex-wrap: wrap; margin-bottom: var(--spacing-sm); }
.usage-period { font-size: 0.875rem; color: var(--color-text-secondary); font-weight: 500; }
.usage-sev { display: inline-block; padding: 3px 10px; border-radius: var(--radius-full); font-size: 0.8125rem; font-weight: 700; white-space: nowrap; }
.usage-sev-ok { background: #D1FAE5; color: #065F46; }
.usage-sev-near { background: #FEF3C7; color: #78350F; }
.usage-sev-over { background: #FEE2E2; color: #991B1B; }
.usage-note { margin: var(--spacing-xs) 0 var(--spacing-sm); font-size: 0.875rem; color: var(--color-text-secondary); }
.usage-meter { height: 10px; background: var(--color-border); border-radius: var(--radius-full); overflow: hidden; margin: var(--spacing-sm) 0 6px; }
.usage-meter-fill { height: 100%; border-radius: var(--radius-full); transition: width var(--transition-fast); }
.usage-meter-fill.is-ok { background: #10B981; }
.usage-meter-fill.is-near { background: #F59E0B; }
.usage-meter-fill.is-full { background: #DC2626; }
.usage-meter-labels { display: flex; justify-content: space-between; gap: var(--spacing-sm); flex-wrap: wrap; font-size: 0.8125rem; color: var(--color-text-secondary); }
.usage-chips { display: flex; flex-wrap: wrap; gap: var(--spacing-sm); margin-top: var(--spacing-md); }
.usage-chip { display: inline-flex; align-items: baseline; gap: 6px; padding: 6px 12px; border-radius: var(--radius-full); background: var(--color-bg-primary); border: 1px solid var(--color-border); font-size: 0.8125rem; color: var(--color-text-secondary); max-width: 100%; flex-wrap: wrap; }
.usage-chip strong { color: var(--color-text-primary); }
.usage-chip.is-on { background: #FEF2F2; border-color: #FCA5A5; color: #7F1D1D; }
.usage-chip.is-on strong { color: #991B1B; }
.usage-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(110px, 1fr)); gap: var(--spacing-sm); margin: var(--spacing-md) 0 0; padding-top: var(--spacing-md); border-top: 1px solid var(--color-border); }
.usage-stat dt { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--color-text-secondary); }
.usage-stat dd { font-size: 1.0625rem; font-weight: 700; color: var(--color-text-primary); margin: 2px 0 0; }
.usage-est { margin-top: var(--spacing-md); padding: var(--spacing-sm) var(--spacing-md); background: var(--color-bg-primary); border-radius: var(--radius-md); border-left: 3px solid #6D28D9; }
.usage-est-row { display: flex; justify-content: space-between; align-items: baseline; gap: var(--spacing-sm); flex-wrap: wrap; font-size: 0.9375rem; }
.usage-est-row strong { font-size: 1.25rem; }
.usage-est-split { font-size: 0.8125rem; color: var(--color-text-secondary); margin-top: 2px; }
.usage-est-note { font-size: 0.75rem; color: var(--color-text-tertiary); margin-top: 4px; }
.usage-how { margin-bottom: var(--spacing-md); }
.usage-how summary { cursor: pointer; font-weight: 600; min-height: 40px; display: flex; align-items: center; }
.usage-how summary:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.usage-how .explanation-list { margin-top: var(--spacing-sm); }
.usage-lines-title { font-size: 1rem; font-weight: 600; margin: var(--spacing-md) 0 var(--spacing-sm); }
.cycle-section { margin-bottom: var(--spacing-xl); }
.usage-table td { overflow-wrap: anywhere; }
.usage-table { font-size: 0.875rem; }
.usage-table th, .usage-table td { padding: 10px 12px; }
.usage-when, .usage-time { white-space: nowrap; }
.usage-how summary { list-style: none; gap: 8px; }
.usage-how summary::-webkit-details-marker { display: none; }
.usage-how summary::before { content: '▸'; display: inline-block; transition: transform var(--transition-fast); color: var(--color-accent); }
.usage-how[open] summary::before { transform: rotate(90deg); }
.usage-how.info-card { padding: var(--spacing-sm) var(--spacing-lg); }
.usage-type, .usage-split { display: inline-flex; flex-wrap: wrap; gap: 4px; align-items: center; }
.usage-pill { display: inline-block; padding: 1px 8px; border-radius: var(--radius-full); font-size: 0.75rem; font-weight: 600; white-space: nowrap; }
.usage-pill-business { background: #E0F2FE; color: #075985; }
.usage-pill-after { background: #EDE9FE; color: #4C1D95; }
.usage-pill-emergency { background: #FEE2E2; color: #991B1B; }
.usage-reason { font-size: 0.75rem; color: var(--color-text-secondary); }
.usage-split-inc { font-size: 0.8125rem; color: #065F46; white-space: nowrap; }
.usage-split-extra { font-size: 0.8125rem; color: #991B1B; font-weight: 600; white-space: nowrap; }
.usage-month-total { margin: var(--spacing-sm) 0; font-size: 0.9375rem; color: var(--color-text-secondary); }
@media (max-width: 640px) {
  .usage-when, .usage-desc { white-space: normal; min-width: 0; }
  .usage-table td::before { flex: 0 0 auto; max-width: 45%; }
  .usage-table td { text-align: right; align-items: center; }
  .usage-type, .usage-split { justify-content: flex-end; }
  .usage-card-panel { padding: var(--spacing-md); }
}

/* ─── Affected equipment picker + ticket equipment (migration 124) ─── */
.form-label { font-weight: 500; font-size: 0.9375rem; color: var(--color-text-primary); }
.asset-picker { display: flex; flex-direction: column; gap: var(--spacing-sm); min-width: 0; max-width: 100%; }
.asset-chips { display: flex; flex-wrap: wrap; gap: 6px; min-width: 0; }
.asset-chip { display: inline-flex; align-items: center; max-width: 100%; min-width: 0; min-height: 32px; padding: 2px 4px 2px 12px; border-radius: var(--radius-full); background: var(--color-accent-light); color: var(--color-accent-hover); border: 1px solid #FECACA; font-size: 0.875rem; font-weight: 500; }
.asset-chip-other { background: var(--color-bg-primary); color: var(--color-text-primary); border-color: var(--color-border); }
.asset-chip-static { padding-right: 12px; }
.asset-chip-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.asset-chip-remove { flex: 0 0 auto; display: inline-flex; align-items: center; justify-content: center; width: 32px; height: 32px; margin-left: 2px; border: none; border-radius: var(--radius-full); background: none; color: inherit; font-size: 1.125rem; line-height: 1; cursor: pointer; }
.asset-chip-remove:hover { background: rgba(0, 0, 0, 0.06); }
.asset-chip-remove:focus-visible, .ticket-assets-edit:focus-visible, .asset-option:focus-within { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.asset-browse { border: 1px solid var(--color-border); border-radius: var(--radius-md); background: var(--color-bg-secondary); overflow: hidden; }
.asset-status, .asset-empty { margin: 0; padding: 10px 12px; font-size: 0.875rem; color: var(--color-text-tertiary); }
.asset-picker input.asset-search, .asset-picker .asset-other-row input[type="text"] { width: 100%; min-width: 0; box-sizing: border-box; font-family: var(--font-family); font-size: 0.9375rem; padding: 10px 12px; border: 1px solid var(--color-border); border-radius: var(--radius-md); background-color: var(--color-bg-secondary); color: var(--color-text-primary); }
.asset-picker input.asset-search { border: none; border-bottom: 1px solid var(--color-border); border-radius: 0; }
.asset-picker input.asset-search:focus, .asset-picker .asset-other-row input[type="text"]:focus { outline: none; border-color: var(--color-accent-hover); box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.3); }
.asset-picker input.asset-search:focus { box-shadow: inset 0 0 0 2px rgba(220, 38, 38, 0.5); }
.asset-list { max-height: 260px; overflow-y: auto; overscroll-behavior: contain; }
.asset-group-title { position: sticky; top: 0; z-index: 1; padding: 6px 12px; background: var(--color-bg-primary); font-size: 0.75rem; font-weight: 600; letter-spacing: 0.5px; text-transform: uppercase; color: var(--color-text-secondary); }
.form-group label.asset-option, .asset-option { display: flex; align-items: flex-start; gap: 10px; padding: 8px 12px; min-height: 44px; box-sizing: border-box; cursor: pointer; font-weight: 400; font-size: 0.9375rem; border-top: 1px solid var(--color-border); }
.asset-group-title + .asset-option { border-top: none; }
.asset-option:hover { background: var(--color-bg-primary); }
.asset-option input[type="checkbox"] { flex: 0 0 auto; width: 18px; height: 18px; margin: 2px 0 0; accent-color: var(--color-accent); }
.asset-option-text { display: flex; flex-direction: column; min-width: 0; flex: 1; }
.asset-option-name { font-weight: 500; color: var(--color-text-primary); overflow-wrap: anywhere; }
.asset-option-meta { font-size: 0.8125rem; color: var(--color-text-tertiary); overflow-wrap: anywhere; }
.asset-other { display: flex; flex-direction: column; gap: var(--spacing-xs); min-width: 0; }
.form-group label.asset-other-label, .asset-other-label { font-size: 0.875rem; font-weight: 500; color: var(--color-text-secondary); }
.asset-other-row { display: flex; gap: var(--spacing-sm); min-width: 0; }
.asset-other-row input[type="text"] { flex: 1 1 auto; }
.asset-other-row .portal-btn { flex: 0 0 auto; white-space: nowrap; }
.asset-count { margin: 0; font-size: 0.75rem; color: var(--color-text-tertiary); }
.asset-count:empty { display: none; }

.ticket-assets { background-color: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-md); padding: var(--spacing-md) var(--spacing-lg); margin-bottom: var(--spacing-lg); display: flex; flex-direction: column; gap: var(--spacing-sm); min-width: 0; }
.ticket-assets-head { display: flex; align-items: center; justify-content: space-between; gap: var(--spacing-sm); }
.ticket-assets-edit { background: none; border: none; padding: 6px 4px; min-height: 32px; color: var(--color-accent-hover); font: inherit; font-size: 0.875rem; font-weight: 600; text-decoration: underline; cursor: pointer; }
.ticket-assets-none { font-size: 0.875rem; color: var(--color-text-tertiary); }
.ticket-assets-actions { display: flex; justify-content: flex-end; gap: var(--spacing-sm); flex-wrap: wrap; }
.ticket-assets .load-error { display: flex; align-items: center; gap: var(--spacing-sm); flex-wrap: wrap; }
.ticket-assets .load-error p { margin: 0; }

@media (max-width: 480px) {
  .ticket-assets { padding: var(--spacing-md); }
  .asset-list { max-height: 220px; }
  .asset-picker input.asset-search, .asset-picker .asset-other-row input[type="text"] { font-size: 16px; } /* no iOS zoom-on-focus */
}

/* ─── Approvals (migration 131) ─── */
.portal-nav-item { position: relative; }
.nav-badge { margin-left: auto; min-width: 20px; height: 20px; padding: 0 6px; border-radius: var(--radius-full); background: #B45309; color: #fff; font-size: 0.75rem; font-weight: 700; line-height: 20px; text-align: center; }
.appr-banner { display: flex; align-items: center; justify-content: space-between; gap: var(--spacing-md); flex-wrap: wrap; margin-bottom: var(--spacing-lg); padding: var(--spacing-md) var(--spacing-lg); background: #FFFBEB; border: 1px solid #FCD34D; border-left: 6px solid #D97706; border-radius: var(--radius-md); color: #78350F; }
.appr-banner-text { margin: 0; flex: 1 1 220px; font-weight: 600; font-size: 1rem; min-width: 0; overflow-wrap: anywhere; }
.appr-banner-btn { background: #B45309; color: #fff; text-decoration: none; font-weight: 600; white-space: nowrap; }
.appr-banner-btn:hover { background: #92400E; color: #fff; }
.appr-banner-btn:focus-visible { outline: 2px solid #78350F; outline-offset: 2px; }
.appr-page { min-width: 0; }
.appr-readonly { margin: 0 0 var(--spacing-lg); padding: var(--spacing-sm) var(--spacing-md); background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-left: 3px solid var(--color-text-tertiary); border-radius: var(--radius-sm); color: var(--color-text-secondary); font-size: 0.9375rem; }
.appr-count { display: inline-block; min-width: 22px; padding: 0 6px; border-radius: var(--radius-full); background: #FEF3C7; color: #78350F; font-size: 0.8125rem; line-height: 22px; text-align: center; vertical-align: middle; }
.appr-history-title { margin-top: var(--spacing-xl); }
.appr-list { display: grid; gap: var(--spacing-md); }
.appr-card { background-color: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-md); padding: var(--spacing-md) var(--spacing-lg); min-width: 0; overflow-wrap: anywhere; }
.appr-card.is-pending { border-left: 4px solid #D97706; }
.appr-card-top { display: flex; align-items: center; gap: var(--spacing-sm); flex-wrap: wrap; margin-bottom: var(--spacing-xs); }
.appr-num { font-weight: 600; color: var(--color-text-secondary); }
.appr-kind { font-size: 0.8125rem; color: var(--color-text-secondary); }
.appr-card-top .ticket-status { margin-left: auto; }
.appr-status-declined { background-color: rgba(220, 38, 38, 0.1); color: #991B1B; }
.appr-subject { font-size: 1rem; font-weight: 600; line-height: 1.35; margin: var(--spacing-xs) 0; }
.appr-reason { margin: var(--spacing-xs) 0; font-size: 0.9375rem; color: var(--color-text-primary); white-space: pre-wrap; }
.appr-reason-label { font-weight: 600; color: var(--color-text-secondary); }
.appr-meta { list-style: none; margin: var(--spacing-xs) 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 2px var(--spacing-md); font-size: 0.8125rem; color: var(--color-text-tertiary); }
.appr-actions { display: flex; gap: var(--spacing-sm); flex-wrap: wrap; margin-top: var(--spacing-md); }
.appr-btn-approve { background: #047857; color: #fff; border: 1px solid #047857; }
.appr-btn-approve:hover:not(:disabled) { background: #065F46; border-color: #065F46; color: #fff; }
.appr-btn-decline { background: var(--color-bg-secondary); color: #991B1B; border: 1px solid #FCA5A5; }
.appr-btn-decline:hover:not(:disabled) { background: #FEF2F2; border-color: #DC2626; color: #7F1D1D; }
.appr-btn-approve:focus-visible, .appr-btn-decline:focus-visible { outline: 2px solid var(--color-text-primary); outline-offset: 2px; }
.appr-btn-approve:disabled, .appr-btn-decline:disabled { opacity: 0.6; cursor: not-allowed; }
.appr-notice { margin-bottom: var(--spacing-lg); padding: var(--spacing-md) var(--spacing-lg); background: #FFFBEB; border: 1px solid #FCD34D; border-left: 6px solid #D97706; border-radius: var(--radius-md); color: #78350F; min-width: 0; overflow-wrap: anywhere; }
.appr-notice-text { margin: 0; font-weight: 600; font-size: 1rem; }
.appr-notice-meta { margin: var(--spacing-xs) 0 0; font-size: 0.875rem; white-space: pre-wrap; }
.appr-notice .appr-reason-label { color: inherit; }
.appr-dialog { width: min(480px, calc(100vw - 32px)); max-width: none; max-height: calc(100vh - 32px); overflow-y: auto; margin: auto; padding: var(--spacing-lg); border: 1px solid var(--color-border); border-radius: var(--radius-lg); background: var(--color-bg-secondary); color: var(--color-text-primary); box-shadow: 0 20px 40px rgba(0, 0, 0, 0.2); }
.appr-dialog::backdrop { background: rgba(17, 24, 39, 0.45); }
.appr-dialog-title { font-size: 1.125rem; font-weight: 700; margin: 0 0 var(--spacing-xs); }
.appr-dialog-desc { margin: 0 0 var(--spacing-md); color: var(--color-text-secondary); font-size: 0.9375rem; overflow-wrap: anywhere; }
.appr-dialog-label { display: block; font-size: 0.875rem; font-weight: 500; margin-bottom: var(--spacing-xs); }
.appr-dialog textarea { width: 100%; box-sizing: border-box; padding: 10px 12px; border: 1px solid var(--color-border); border-radius: var(--radius-sm); font: inherit; resize: vertical; background: var(--color-bg-secondary); color: var(--color-text-primary); }
.appr-dialog textarea:focus { outline: none; border-color: var(--color-accent-hover); box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.3); }
.appr-dialog-actions { display: flex; justify-content: flex-end; gap: var(--spacing-sm); flex-wrap: wrap; margin-top: var(--spacing-md); }

@media (max-width: 768px) {
  .nav-badge { position: absolute; top: 2px; right: 4px; margin: 0; min-width: 18px; height: 18px; line-height: 18px; font-size: 0.6875rem; padding: 0 5px; }
  .appr-card, .appr-notice, .appr-banner { padding: var(--spacing-md); }
  .appr-dialog textarea { font-size: 16px; }
}
@media (max-width: 480px) {
  .appr-actions .portal-btn, .appr-dialog-actions .portal-btn, .appr-banner-btn { flex: 1 1 auto; }
  .appr-card-top .ticket-status { margin-left: 0; }
}

/* ═════════ v12 (migration 136): glass sidebar, ticket filters, timeline, translation, devices, activity, monthly summary ═════════ */
/* soft colour behind the glass so the blur is visible */
body { background:
  radial-gradient(900px 500px at -10% -10%, rgba(220, 38, 38, 0.07), transparent 60%),
  radial-gradient(800px 600px at 110% 20%, rgba(59, 130, 246, 0.06), transparent 60%),
  var(--color-bg-primary); background-attachment: fixed; }
@media (min-width: 769px) {
  .portal-layout { align-items: flex-start; }
  .portal-sidebar {
    position: sticky; top: calc(var(--portal-header-h, 64px) + 12px);
    height: calc(100vh - var(--portal-header-h, 64px) - 24px); margin: 12px 0 12px 12px; border-radius: 20px;
    background: rgba(255, 255, 255, 0.55); border: 1px solid rgba(255, 255, 255, 0.7);
    box-shadow: 0 8px 32px rgba(17, 24, 39, 0.08), inset 0 1px 0 rgba(255, 255, 255, 0.8);
    -webkit-backdrop-filter: blur(18px) saturate(170%); backdrop-filter: blur(18px) saturate(170%);
    z-index: 30;
  }
  .portal-nav-item:hover { background-color: rgba(255, 255, 255, 0.7); }
  .portal-nav-item.active { background-color: rgba(254, 226, 226, 0.85); box-shadow: inset 0 0 0 1px rgba(220, 38, 38, 0.12); }
}
.portal-header { background: rgba(255, 255, 255, 0.72); -webkit-backdrop-filter: blur(16px) saturate(160%); backdrop-filter: blur(16px) saturate(160%); }
@media (max-width: 768px) {
  .portal-sidebar { background: rgba(255, 255, 255, 0.72); -webkit-backdrop-filter: blur(16px) saturate(170%); backdrop-filter: blur(16px) saturate(170%); border-top: 1px solid rgba(255, 255, 255, 0.7); }
}
@supports not ((backdrop-filter: blur(1px)) or (-webkit-backdrop-filter: blur(1px))) {
  .portal-sidebar, .portal-header { background: var(--color-bg-secondary); }
}

/* tickets filter bar */
.tf-bar { display: flex; flex-direction: column; gap: 10px; margin-top: var(--spacing-md); }
.tf-row { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.tf-search { flex: 1 1 220px; min-width: 180px; }
.tf-chip { font: inherit; font-size: 0.8125rem; padding: 6px 12px; border-radius: var(--radius-full); border: 1px solid var(--color-border); background: rgba(255,255,255,0.7); color: var(--color-text-secondary); cursor: pointer; }
.tf-chip:hover { color: var(--color-text-primary); border-color: #D1D5DB; }
.tf-chip.active { background: var(--color-accent-light); color: var(--color-accent-hover); border-color: rgba(220,38,38,0.35); font-weight: 600; }
.tf-chip:focus-visible, .tf-selects select:focus-visible { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.tf-selects label, .tf-custom label { display: flex; flex-direction: column; font-size: 0.75rem; color: var(--color-text-tertiary); gap: 2px; }
.tf-selects select, .tf-custom input { font: inherit; font-size: 0.875rem; padding: 6px 8px; border: 1px solid var(--color-border); border-radius: var(--radius-sm); background: #fff; color: var(--color-text-primary); min-width: 130px; }
.tf-clear { align-self: flex-end; margin-left: auto; }
.tf-summary { font-size: 0.875rem; color: var(--color-text-secondary); font-weight: 600; }
.tf-group { font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.6px; color: var(--color-text-tertiary); margin: var(--spacing-md) 0 6px; font-weight: 700; }
.tf-group:first-child { margin-top: 0; }
.ticket-meta { flex-wrap: wrap; }
.tf-pri, .tf-tag { font-size: 0.75rem; padding: 1px 8px; border-radius: var(--radius-full); background: #F3F4F6; color: #374151; font-weight: 600; }
.tf-pri-critical { background: #FEE2E2; color: #991B1B; } .tf-pri-high { background: #FFEDD5; color: #9A3412; }
.tf-pri-medium { background: #E0E7FF; color: #3730A3; } .tf-pri-low { background: #F3F4F6; color: #4B5563; }
.tf-dim { color: var(--color-text-tertiary); font-size: 0.8125rem; }

/* ticket timeline */
.tl-card { background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: var(--spacing-md) var(--spacing-lg); margin: var(--spacing-md) 0; }
.tl-title { font-size: 0.9375rem; margin-bottom: 8px; }
.tl-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 10px 20px; }
.tl-item { display: flex; flex-direction: column; } .tl-wide { grid-column: 1 / -1; }
.tl-k { font-size: 0.75rem; color: var(--color-text-tertiary); } .tl-v { font-size: 0.9rem; font-weight: 500; }
.tl-badge { display: inline-block; font-size: 0.7rem; font-weight: 700; padding: 1px 8px; border-radius: var(--radius-full); margin-left: 4px; }
.tl-badge.ok { background: #D1FAE5; color: #065F46; } .tl-badge.bad { background: #FEE2E2; color: #991B1B; }
.tl-history { margin-top: 10px; } .tl-history summary { cursor: pointer; font-size: 0.875rem; color: var(--color-text-secondary); font-weight: 600; }
.tl-list { list-style: none; padding: 8px 0 0; margin: 0; border-left: 2px solid var(--color-border); margin-left: 6px; }
.tl-ev { display: flex; gap: 10px; align-items: baseline; padding: 4px 0 4px 14px; position: relative; font-size: 0.875rem; }
.tl-ev time { margin-left: auto; color: var(--color-text-tertiary); font-size: 0.75rem; white-space: nowrap; }
.tl-dot { position: absolute; left: -6px; top: 10px; width: 10px; height: 10px; border-radius: 50%; background: #D1D5DB; }
.tl-ev-assigned .tl-dot { background: #6D28D9; } .tl-ev-status .tl-dot { background: #1D4ED8; } .tl-ev-staff_reply .tl-dot { background: var(--color-accent); } .tl-ev-rated .tl-dot { background: #F59E0B; }

/* translation */
.tr-box { margin-top: 4px; }
.tr-btn { font: inherit; font-size: 0.8125rem; background: none; border: none; color: var(--color-info); cursor: pointer; padding: 4px 0; font-weight: 600; }
.tr-btn:hover { text-decoration: underline; } .tr-btn:disabled { color: var(--color-text-tertiary); cursor: progress; }
.tr-out { margin-top: 4px; padding: 8px 12px; border-left: 3px solid var(--color-info); background: #EFF6FF; border-radius: 0 8px 8px 0; white-space: pre-wrap; font-size: 0.9375rem; }
.tr-label { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.5px; color: #1E40AF; font-weight: 700; margin-bottom: 2px; }
.tr-note { border-left-color: var(--color-warning); background: #FFFBEB; font-size: 0.8125rem; }
.tr-all { margin-bottom: 8px; }

/* devices */
.pc-scope { margin: 4px 0 var(--spacing-md); }
.pc-h2 { font-size: 1rem; margin: var(--spacing-lg) 0 var(--spacing-sm); }
.pc-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: var(--spacing-md); }
.pc-card { background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: var(--spacing-md); box-shadow: var(--shadow-sm); }
.pc-head { display: flex; justify-content: space-between; gap: 8px; align-items: flex-start; margin-bottom: 8px; }
.pc-head h3 { font-size: 1rem; }
.pc-state { font-size: 0.75rem; font-weight: 700; padding: 2px 8px; border-radius: var(--radius-full); white-space: nowrap; }
.pc-ok { background: #D1FAE5; color: #065F46; } .pc-stale { background: #FEF3C7; color: #92400E; } .pc-none { background: #F3F4F6; color: #4B5563; }
.pc-dl { display: grid; grid-template-columns: 1fr; gap: 4px; margin: 0; }
.pc-dl div { display: flex; justify-content: space-between; gap: 12px; font-size: 0.875rem; border-bottom: 1px dashed #F3F4F6; padding: 3px 0; }
.pc-dl dt { color: var(--color-text-tertiary); } .pc-dl dd { margin: 0; text-align: right; }
.pc-mono { font-family: ui-monospace, Menlo, monospace; font-size: 0.8rem; }
.pc-good { color: #047857; font-weight: 600; } .pc-bad { color: #B91C1C; font-weight: 700; } .pc-warn { color: #92400E; font-weight: 600; } .pc-new { color: #6D28D9; }
.pc-bar { display: inline-block; width: 70px; height: 6px; background: #E5E7EB; border-radius: 3px; vertical-align: middle; overflow: hidden; }
.pc-bar span { display: block; height: 100%; background: #10B981; } .pc-bar span.hot { background: #DC2626; }
.pc-upd { margin-top: 8px; font-size: 0.875rem; } .pc-upd summary { cursor: pointer; } .pc-upd ul { margin: 6px 0 0; padding-left: 18px; }
.pc-upd-none { margin-top: 8px; font-size: 0.8125rem; } .pc-tk { margin-top: 6px; font-size: 0.8125rem; color: var(--color-status-open); font-weight: 600; }
.pc-table { width: 100%; border-collapse: collapse; background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-md); overflow: hidden; font-size: 0.875rem; }
.pc-table td { padding: 8px 12px; border-bottom: 1px solid #F3F4F6; }

/* activity + summary cards */
.act-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: var(--spacing-sm); margin: var(--spacing-md) 0; }
.act-card { background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-md); padding: 12px 14px; font-size: 0.8125rem; color: var(--color-text-secondary); }
.act-n { font-size: 1.5rem; font-weight: 700; color: var(--color-text-primary); letter-spacing: -0.5px; }
.act-day h2 { font-size: 0.8125rem; text-transform: uppercase; letter-spacing: 0.5px; color: var(--color-text-tertiary); margin: var(--spacing-md) 0 6px; }
.act-list { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 6px; }
.act-item { display: flex; gap: 10px; background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-md); padding: 10px 12px; font-size: 0.9rem; }
.act-ico { width: 24px; height: 24px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 0.8rem; }
.act-resolved .act-ico { background: #D1FAE5; color: #065F46; } .act-work .act-ico { background: #E0E7FF; color: #3730A3; }
.act-desc { color: var(--color-text-secondary); margin-top: 2px; white-space: pre-wrap; }
.ms-card { background: var(--color-bg-secondary); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: var(--spacing-lg); margin: var(--spacing-md) 0 var(--spacing-xl); box-shadow: var(--shadow-sm); }
.ms-head { display: flex; justify-content: space-between; align-items: center; gap: 8px; flex-wrap: wrap; }
.ms-head h2 { font-size: 1.125rem; } .ms-nav { display: flex; gap: 6px; }
.ms-partial { background: #FFFBEB; color: #92400E; border-radius: 8px; padding: 6px 10px; font-size: 0.8125rem; margin-top: 10px; }
.ms-sub { font-size: 0.75rem; } .ms-cols { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: var(--spacing-lg); margin: var(--spacing-md) 0; }
.ms-cols h3, .ms-card > .ms-body > h3 { font-size: 0.875rem; margin-bottom: 6px; }
.ms-bars { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px; font-size: 0.8125rem; }
.ms-bars li { display: flex; align-items: center; gap: 8px; } .ms-bars li > span:first-child { flex: 0 0 45%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ms-bars b { margin-left: auto; } .ms-bar { flex: 1; height: 6px; background: #F3F4F6; border-radius: 3px; overflow: hidden; } .ms-bar span { display: block; height: 100%; background: var(--color-accent); }
.ms-list { font-size: 0.875rem; padding-left: 20px; display: flex; flex-direction: column; gap: 2px; }
.ms-published { font-size: 1rem; margin: var(--spacing-md) 0 var(--spacing-sm); }

@media (max-width: 768px) {
  .tf-selects select { min-width: 0; } .tf-selects label { flex: 1 1 45%; } .tf-clear { margin-left: 0; }
  .tf-chips { flex-wrap: nowrap; overflow-x: auto; padding-bottom: 4px; } .tf-chip { flex-shrink: 0; min-height: 36px; }
  .pc-grid { grid-template-columns: 1fr; } .ms-card { padding: var(--spacing-md); }
}

/* print: monthly summary only */
@media print {
  body.print-summary { background: #fff; }
  body.print-summary .portal-header, body.print-summary .portal-sidebar, body.print-summary .no-print, body.print-summary #reportsList,
  body.print-summary #msPublishedTitle, body.print-summary .billing-banner, body.print-summary .appr-banner, body.print-summary #toastContainer { display: none !important; }
  body.print-summary .portal-content { padding: 0; max-width: none; }
  body.print-summary .ms-card { border: none; box-shadow: none; padding: 0; }
  body.print-summary .act-card { break-inside: avoid; }
}

.ticket-item { grid-template-columns: max-content 1fr auto; }
.act-sub { margin: 2px 0 12px; }
@media (max-width: 768px) { .ticket-item { grid-template-columns: 1fr; gap: 6px; } .ticket-item .ticket-number { font-size: 0.875rem; } }
@media (max-width: 768px) { .tf-chip { min-height: 40px; } .tf-selects select, .tf-custom input, .tr-btn { min-height: 40px; } }